This Privacy Policy describes how IcyBox ("IcyBox," "we," "our," or "us") may collect, use, and disclose information about you. This Privacy Policy applies to information collected when you access or use products or services (the "Services") via our website located at www.icybox.io, and our mobile application (collectively, the "Site").
Please read this Privacy Policy carefully so that you understand our policies and practices regarding your information. If you do not agree with our policies and practices then your choice is not to interact with the Platform or the Services. We encourage you to check this Privacy Policy often so that you stay informed about our practices and the choices available to you.
1. Information We Collect
We may collect information about you when:
- You Directly Provide it to Us. You provide us with information directly when, for instance, you communicate with us via email or place an order or engage in other transactions.
- Automatically. We automatically collect information about you when you interact with certain content on the Site.
- From Third Parties. We may also collect information about you from third parties. For example, we may collect information from our compliance and risk service providers.
The categories of information that we may collect include the following:
- Personal Information. Information like your name, email address, telephone number, mailing address, and date of birth.
- Financial Information. Information related to your payment method and account like your bank account number, card number, and other similar information.
- Sensitive Information. In connection with certain Services, we may collect your driver's license number, government issued identification document, passport number, and social security number.
- Communication Information. Information included in communications you send to us, as well as in connection with events, publications, or other services we are offering.
- Transaction Data. Data from or in connection with transactions you enter into on the Site or via the Services.
- Device and Usage Data. Information like the devices you use to access the Site and other data about any devices associated with your account including the devices' software and hardware details, browser type and version, IP address, and operating system. We may also use cookies or similar technologies (collectively, "Cookies") to capture your information. You may limit the use of certain Cookies at any time (see the Your Choices section below for more details).
- Other Information. Any other information that you choose to provide or that we request.
2. How We Use Your Information
We use information we may collect from you in connection with what we consider our Everyday Business Activities, which may include using such information to:
- Operate and Provide the Services: including, providing you with updates on your orders; and for facilitating transactions, payments, and other similar interactions.
- Conduct Research: including, to conduct service testing or troubleshooting, as well as to analyze the effectiveness of the Services, review the Services, or improve the Services.
- To Communicate with You: including, to communicate with you about offers, promotions, or events, and providing other news and information that we think will be of interest to you, as well as to add you to mailing lists and send you marketing materials.
- Foster Safety and Security: including, to detect and prevent against malicious, deceptive, fraudulent, or other illegal activities, exercise our legal rights, and to provide for the safety and security of our users, the Site, and/or the Services.
- Other Expected Purposes: including, for other purposes or business operations which are reasonably related and in connection with any purpose expressly described at the time of collection, as well as for any other purpose that is reasonably expected based on the context or in light of a term or provision in any agreement with you.
3. Sharing Information
In connection with our Everyday Business Activities, we may share information collected from or about you with third parties and in following circumstances.
- With Service Providers. We may share your information with services providers who perform functions or provide services on our behalf including our business, professional, operational, compliance, and/or technical service providers. For example, payment processors and other entities that provide you with services or benefits.
- Comply with Laws and Protect Rights. We may share your information as we believe to be necessary or appropriate to comply with applicable law and legal processes, as well as to protect our rights and/or our affiliates or users' privacy, safety, or property.
- Other entities in connection with a corporate transaction. We also may transfer your personal information in connection with a sale, acquisition, merger, change of control, bankruptcy, joint venture, or similar transaction involving some or all of our assets. If required by law, we will take commercially reasonable efforts to notify you via email (sent to the email address specified in your account) or by posting an updated Privacy Policy on our website(s) if such a transaction results in the transfer of control of your personal information to a non-affiliate.
- Professional Consultants. Professional service providers like accountants, lawyers, and financial advisors.
- With Your Consent or at Your Direction. We may share your information with third parties when you consent or direct us to do so.
4. Cookies and Similar Technologies
Some or all of the information described in this Privacy Policy may be collected or shared through Cookies. Our use of Cookies depends on the function that the Cookies serves. The Cookies we use fall under the following general categories:
- Essential. These Cookies are required to provide the core functionality of the Site, as well as to keep the Site and Services safe.
- Functional. These Cookies allow us to provide enhanced functions like remembering your settings and preferences.
- Analytics. These Cookies enable us to analyze the performance and design of the Site and/or Services and detect errors.
We may also display content from a third party website or service, which may result in cookies and from third parties being stored on your hard drive or browser. We do not control the storage and use of these cookies by these third parties and you should refer to the privacy policies of the relevant third parties for more information.
5. Your Choices
You have certain choices about how to protect and limit the collection, use, and sharing of information about you including:
- Opt-out of Cookies and Tracking Technologies. You can often adjust your browser setting to remove or reject browser cookies. If you remove or reject cookies, the availability and functionality of the Services may be affected.
- Using Privacy Plug-Ins or Browsers. You can block websites from setting cookies used for interest-based ads by using a browser with privacy features or installing browser plugins and configuring them to block third party cookies or trackers.
- Opt-Out of Marketing Communications. You may opt-out of receiving marketing communication from us by following the instruction in those communications. If you opt-out we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Where required by applicable law and depending on your jurisdiction, you may have access to certain rights. For example, the right to obtain confirmation that we maintain certain personal information relating to you, to verify its content, origin, and accuracy, as well as the right to access, review, port, delete, or block or withdraw consent to the processing of certain personal information (without affecting the lawfulness of processing based on consent before its withdrawal).
If you are unable to exercise your rights using the mechanisms in this section, you may email us at privacy@icybox.io. To protect your privacy and security, we may take steps to verify your identity before complying with your request and we may decline your request if we are unable to verify your identity.
6. International Transfers
Your information may be transferred to a country other than the country you are located. We comply with laws on the transfer of personal information between countries to help ensure your information is protected, wherever it may be.
7. How We Protect Your Information
We use reasonable procedural, physical, and electronic safeguards to protect your information from unauthorized access or use including encryption at rest and during transit. Our measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. The safety and security of your information also depends on you, do not share your private cryptographic key with anyone.
8. Information Storage
We retain your information for as long as necessary to provide the Services, fulfill our legal obligations, enforce our legal agreements, and resolve disputes. The retention periods for your information are determined on a case-by-case basis depending on the nature of information, why it was collected, and the applicable legal reason for the retention. We may also keep your information when necessary to protect the safety and security of the Services.
9. Age Restrictions
The Site and Services are not directed to persons under the age of 18, nor do not knowingly collect or solicit information from persons under the age of 18. If you are under the age of 18, please do not provide any personal information through the Site or Services. If we suspect a user of being younger than 18 years of age, we will take steps to delete the individual's information as soon as possible and require the individual to close his or her account.
10. Changes to this Privacy Policy
We are always improving the Site and Services and create new features regularly. These updates sometimes require us to collect new information or use what we already have differently. We will notify you of any changes we make by revising the date at the top of this page. After we post any changes, your continued use of the Services is subject to the updated Privacy Policy.
11. Third Party Links and Features
The Services may contain links, banners, and/or widgets to third party sites, applications, or services. We may also incorporate third party software (including open source software) in the Services. These links and features are provided for your reference and convenience only and do not imply any endorsement of information provided through these third party links and features, nor any association with their operators. We are not responsible for the practices of such third parties. Any information you provide to third parties on their sites or services is covered under their privacy and data collection practices and not covered by this Privacy Policy.
12. Contact Us
If you have any questions, please email us at privacy@icybox.io